Not satisfied with our product? We promise a full refund for the item If you are unsatisfied with your order, especially in terms of quality and taste. we'll be happy to refund the amount. Please return the unused item with tags within 24 hours of delivery
To start a return, you can contact us at justtraditional.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom-made products (such as special orders or personalized items).
A refund/Coupon voucher will be issued only after the product is received at our warehouse.
The refund will be initiated within 1 working day of receiving the product.
You can return either a complete order or some items from the same order.
Please use separate packets for items from separate orders.
Please make sure you seal the packet completely before handing it over to courier partners.
We cannot offer a refund when the mobile number is not reachable/switched off or buyers unavailability or wrong address or item status is In transit or shipped.
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.